DELIVERY COSTS:
- All orders placed on our site have a fixed cost of 4.90 euros.
For purchases of 50 euros or more, delivery costs are free.
- Delivery costs are automatically updated when you enter your personal information on the payment page.
All our orders have a tracking number provided by La Poste Colissimo / ColiColi / Colis Privé
ORDER TRACKING:
Depending on the logistics company responsible for delivering your package, order tracking can be done via the following links by entering your tracking number:
https://www.colisprive.fr/
https://www.colicoli.fr/tracking
https://www.laposte.fr/outils/suivre-vos-envois
PROCESSING TIMES:
- Our processing times for your orders are 1 to 2 working days.
DELIVERY TIMES:
- All our orders are delivered within 5 to 7 working days once your order has been processed.
MISSING ITEM:
- In the event that your order or part of your order has not been delivered, please wait 24-48 hours longer than the estimated delivery times. After these delays, please send us an email to the following address: contact@kangourouunivers.com.
Our team is committed to responding to you within 24 hours.
Returns & Exchanges:
At kangourou univers , we do our best to make our product descriptions as detailed as possible so that you don't encounter any surprises when you receive our products.
We want our customers to know exactly what they are ordering.
Order cancellation policy:
We pride ourselves on our ability to quickly process all orders placed on our site.
Most orders are processed within 12 hours. If you wish to cancel your order for any reason, send us an email at contact@kangourouunivers.com as soon as possible.
A large majority of in-stock items are processed and/or shipped within 12 hours, so it is imperative that you contact us during this period so that we can attempt to cancel your order before it is processed and/or shipped.
No cancellation request for your order can be taken into account if it has already been processed.
Address error:
It is your responsibility to check the accuracy of this address and to contact us quickly to specify a modification. This modification can only be made if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...).
In these cases, these packages may be returned to us, but not systematically.
If your order is returned to the sender, we will offer to refund your order minus shipping costs or we will offer a reshipment, according to your choice.
You are not eligible for reshipment or refund of your order until your package has been received by the sender.
Return Policy:
We accept returns* for any reason!
Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 days from the moment you receive your products.
If for any reason you are not satisfied, simply fill out this return form.
Sign it and send it with your package to the address we will provide when you contact our support.