Our personal data protection policy aims to establish a relationship of trust between you and our services, to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take into account your requirements and meet your expectations.
In order to respect your trust, Demers Julie, we primarily guarantee the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your Data").
For perfect transparency with you, in order to guarantee you a secure use of our website www.kangourouunivers.com in all its available versions and related applications (hereinafter the "Site Demers Julie"), we provide information on how we process your data, so that our services are always in line with the respect of your rights. In this way, we ensure the security, confidentiality and non-alteration of your privacy and data, across all our platforms.
Our policy and we ourselves guarantee that all necessary precautions are taken to protect all your data and against its disclosure, loss or alteration. This is why we provide you with all the elements allowing you to easily understand how we process your data. This data will only be kept for the time necessary for its determined management and processing. You will, of course, be able to access and modify your data at any time, as it will be available in your personal spaces on the Demers Julie website.
For these purposes, we strive to take all necessary measures to comply with the applicable data protection law.
Thus, the undersigned Demers Julie undertakes, through this personal data protection policy, to respect the essential principles of the General European Regulation and French law regarding personal data protection, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the data retention period (paragraph 5) and security measures (paragraph 9).
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a customer of Demers Julie, if you have placed an order on the website www.kangourouunivers.com, a customer of Demers Julie if you have created a customer account but have not ordered products or services, or if you have browsed the website www.kangourouunivers.com as a visitor without having created a customer account or placed an order.
Demers Julie is a LTD , registered under number 2280944234 , represented by Demers Julie, as CEO, and whose registered office is at 212 Rue Jogue St-Lambert-de-Lauzon , G0S2W0
Demers Julie publishes the website www.kangourouunivers.com and, as such, implements various processing of your Data as a data controller.
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the website www.kangourouunivers.com using cookies, if you create a customer account on the website www.kangourouunivers.com , if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).
Your personal data helps us to streamline your navigation on the website www.kangourouunivers.com , as well as to offer you a more personalized experience. This allows us to best process your orders, offer installment payments, prevent fraud, make necessary refunds, and manage your customer reviews.
3.2. Your navigation on the Website www.kangourouunivers.com
In order to allow you to browse the website www.kangourouunivers.com, we process your data with your consent as the legal basis for this.
3.3. The processing of your orders
To be able to take care of your orders and process them, we use your data.
The use we make of it serves to manage mediation, customer relations (and those through social networks), our after-sales service and distance selling, our actions relating to marketing management and commercial prospecting for the website www.kangourouunivers.com , as well as for the management, deliveries and transport of orders.
The performance of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of Demers Julie is the legal basis for the processing, as far as product recall management is concerned. Your consent or our legitimate interest are, depending on the case, the legal basis for processing for marketing and commercial prospecting actions. Your consent is the basis for the implementation of "flash" payment.
3.4. Installment payment
For orders concerned by installment payment and for certain customers, your data is processed in order to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.
3.4.1 Klarna
In order to offer you Klarna's payment options, we may need to transmit your personal data, including your contact details and order details, to Klarna, so that Klarna can assess whether you meet the eligibility criteria and adapt them to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.
3.5. Customer Reviews
In order to share your opinions with our customers and visitors and to allow you to leave your opinion on the website www.kangourouunivers.com we use your data on the legal basis of your consent or legitimate interest.
3.6. Payment recovery and fraud prevention
To enable payment recovery and fraud prevention, we use your data.
Thanks to this, we can also guarantee payment security.
The application of this contract between the two parties as well as the legitimate interest of Demers Julie, as data controller, are the legal bases for this processing.
3.7. Advertising management operations of Demers Julie
The advertising management operations of Demers Julie are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization in charge of managing objections to telephone solicitation, solicitations, setting up our contests and lotteries or any other promotional operation except online gambling.
The legal bases for the aforementioned mentions are the user's consent or the legitimate interest of Demers Julie
Your data is transmitted to several internal services of www.kangourounivers.com
They are not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers whose specializations are banking transactions, customer relations, after-sales service, delivery, IT development, site management or even the provision of guarantees or insurance.
For the implementation of payment in installments, your data may be shared with service providers such as payment and transaction centers (banks, etc.), or call centers for the management of business processes or customer experience, or, for customer reviews, to a manager of customer review collection and processing.
The advertising management of www.Kangourouunivers.com is managed, thanks to your data, by agency clients and advertisers.
The data collected by www.kangourouunivers.com is kept only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We retain certain data collected by www.kangourouunivers.com for a certain period.
In current archives for prospects, for 3 years from the last customer contact (they are therefore consultable by Demers Julie's services). We do not perform intermediate archiving of this data (as regards data representing an administrative interest for certain services, such as litigation, retention periods are set by the applicable prescription rules).
Regarding our orders, your data will be archived in the current archives for 5 years from the end of the customer's use of the orders, and in the intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.
Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is performed for banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
6.1. You have the right to request access, modification, and rectification of your Data.
6.2. You have the right to request the restriction of the processing of your Data.
Important clarification: for this, you must contest the accuracy of your personal data for the time necessary for us to verify their conformity. Or, in the event that you consider that our use of your personal data is unlawful and you request a restriction of their use and not an erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise or defense of your legal rights, in the event that you decide to exercise your right to object for the time necessary for verification to determine whether the legitimate grounds we pursue prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, Demers Julie will nevertheless be able to keep it in an intermediate archive format for the time necessary to fulfill its legal, accounting and tax obligations.
6.4. You have the right to request the exercise of your right to object to processing carried out for commercial prospecting purposes.
In the case of prospecting by e-mail, you have the right to request the modification or unsubscription from newsletters by clicking on the "unsubscribe me" hyperlink available in all newsletters, or by directly navigating to the contact page of the website www.kangourouunivers.com
In the case of prospecting by SMS, it is possible to unsubscribe by sending "STOP SMS" to 36007, or by navigating to the contact page of the website www.kangourouunivers.com
6.5. You have the right to transmit post-mortem prerogatives concerning the retention, deletion and communication of your personal data.
In the absence of this type of prerogative, your successors and heirs have the option of contacting Demers Julie to access the use of this data and allow for "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the discontinuation of the processing of personal data.
You can also request that your data not be communicated to a third party in the event of death.
6.6. You have the right to claim your right to portability.
6.7. You have the right to withdraw your consent concerning the processing based on this legal basis.
Important clarification: If you decide to withdraw your consent, this will not affect the legality of uses made prior to your withdrawal of consent.
6.8. You have the right, whenever you wish, to file a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your complaint (accompanied by your email, name, surname, copy of your identity document and postal address) to the data protection delegation of Demers Julie by email to contact@kangourouunivers.com and/or by post to Demers Julie, 212 Rue Jogue Saint-Lambert-de-Lauzon QC Canada G0S2W0
Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a response.
7.1. What is a cookie?
When you browse a website such as Demers Julie's website, it may, depending on your choice, place a text file on your device (computer, phone, or tablet) via your browser.
This text file is called a COOKIE. This cookie then allows the website, such as www.kangourouunivers.com, during the prescribed validity or registration period of the cookie, to identify your device when you make another visit.
Only the issuer of a cookie can read or modify the information contained in that cookie.
7.2. What are cookies used for on www.kangourouunivers.com?
Different types of cookies can be classified into categories. Some are issued directly by Demers Julie and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by www.kangourouunivers.com and its service providers
There are several categories of cookies that may be found on your device when you browse our website:
7.2.1.1. "Essential" Cookies
In order to access our site, "essential" cookies are necessary, for example, to place an order.
If they were not present, you might experience navigation problems on the site and be unable to place an order.
"Essential" cookies also allow www.kangourouunivers.com to track its activity.
They can be placed on your device by www.kangourouunivers.com or by its service providers.
7.2.1.2. "Analytical and Personalization" Cookies
"Analytical and personalization" cookies are not mandatory, they will help us facilitate your searches, optimize your experience with us, and enable us to better target your expectations as well as adapt our offers and maximize the organization of our site.
7.2.1.3. "Advertising" Cookies
Advertising cookies are displayed in the advertising spaces on our site. The benefit for you is that your browsing time will be improved and optimized by presenting relevant offers and advertisements.
To do this, "advertising" cookies will target your real-time expectations and offer you advertising content tailored to your current desires and interests, based on your recent browsing history on other sites.
This prevents us from presenting you with advertising content that is not of interest to you. At the same time, Martin Jonathan prefers to see his offers and advertisements presented to users who will be interested in them.
The advertising content offered may contain cookies issued by www.kangourouunivers.com or by its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site do so according to their own privacy policies. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include third-party computer applications to give you the opportunity to share content and/or your opinion from our site with others, for example when you click on the "share" or "like" buttons from social networks.
These social networks may then identify you through these buttons even if you have not used them while browsing the site. They can do this if during your last browsing session on the site you were simultaneously connected or active on your device to your social network. We have no control over the uses they employ, nor over the data they hold.
To learn more about the use of your data and advertising content, you can go to your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each of the social networks you are registered with.
Privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser originating the presented advertisement, third-party service providers of the advertiser...).
They can therefore, with these cookies and during their prescribed validity period, offer advertisements in the spaces made available for third-party advertisements, record the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this they can claim the sums due to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and therefore target and personalize their content if necessary.
7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains numerous options that you can set according to your preferences. Through this, you can then accept or refuse cookies on your device.
However, if you choose to accept the storage of these cookies on your device, then, during your visits to sites or content with cookies present, these will be automatically stored on your device.
Depending on your preferences, you can choose to activate a reminder asking you again whether you accept or refuse cookies before their potential storage, or refuse this cookie storage on your device each time.
However, it is important to emphasize that the choices you make during this setting may modify or alter your internet browsing or on certain sites or services that require the use of these cookies (such as for placing an order on our site, for example).
In the event that you prefer to refuse these cookies on your device or delete those already stored, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to store or access the cookies that are necessary for their functioning.
7.3.1. How to choose your options depending on your browser?
You have different options and choices available depending on your browser. To learn more, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
Most of the time, your data is kept within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data in third countries, such as with third countries where the European Commission has not carried out an assessment on the level of compliance.
In this case, we do what is necessary to ensure that this data sharing is done in compliance with the relevant regulations and that protection of your privacy and fundamental rights is guaranteed (for example, by using European Commission contractual clauses).
The data protection delegation can, if you request it, provide you with more information about data transfer.
Thanks to the technical and organizational measures we take, we can guarantee a level of security in line with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. To do this, we take into account the origin, scope, context, costs, and state of knowledge, the purposes of the processing, as well as the identified risks.
In addition, we are compliant with the PCI DSS payment card industry security standard, which reflects our commitment to security.
Due to the automated processing we use (profiling, for example), you are subject to legal effects that affect you.
All of this is essential for the conclusion or execution of the contract that binds you to us.
This is how we can propose and carry out automated customer identification and "4x payment". The foundations of this operation are related to the analysis of different variables concerning the type of products, services ordered, or the customer profile.
If the risk is evaluated with these statistics as being too high (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even if the decisions are automated, so you can give your opinion and/or oppose the automatic decision.
Our personal data policy will be updated whenever necessary to always be in line with the applicable regulations on the protection of your data (at least every three (3) years).
All rights reserved – July 1, 2022